I usually recharge
my mobile directly through the service provider's site. But on that
fateful day (11/05/2015) thanks to the search results of google and
the advertisements in it, I stumbled upon the Mobikwik website.
I tried to recharge
my mobile but my recharge was unsuccessful. Mobikwik deducted money
from account and stored it in its wallet. I tried recharging both my
mobiles but utterly failed. My money stood with Mobikwik. I lodged a
complaint with them. I received a reply stating that they were in an
upgradation process and I should try recharging again.
Since then till date
I have been trying to recharge both my mobiles. But Mobikwik says
that both my numbers are invalid. Both my numbers are working. Now an
upgradation process cannot go for more than 18 days.
Plus I am unable to
log in to the Mobikwik website though I can log in to their online
app. Whenever I try to log in to their website I am being told that
my password is incorrect. When I click on the forgot password button,
my email id is asked for and a link is sent to me to reset my
password. But when I click on the said link it says the link is no
longer valid. I even reported the same to Mobikwik. I received a
reply saying that I should click on the forgot password link. Now I had already done that. But the link sent to me for resetting the password was not working. In
other words my issue of website was not resolved by Mobikwik. Yet Mobikwik claimed to have resolved my issue
So the overall
experience of Mobikwik has been very bad. I will not recommend it to
anyone. Mobikwik either recharge my mobile or give my money back. I
don't want to keep it in your custody. What is the use if I have the
money in Mobikwik vallet but I am unable to use it as and when I
want? Also train your employees to understand the customer queries
and answer the specific issue raised by him.
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